ABOUT THE CONCIERGE ROLE

Our concierge role requires someone with amazing energy and who can prioritize in an ever-changing work environment! The concierge interacts with our members and guests, creating a great experience by proactively anticipating their needs and finding solutions to challenges that come up throughout the day. Whether accepting a package at the door, setting up for a meeting or entertaining a quick break to challenge a member in a game of ping pong, every day brings something new.

 

As the concierge, you must be great at multitasking, have a "hospitality mindset", and great organizational skills to follow-up with ongoing tasks to be sure nothing gets missed! You must also be comfortable working independently, taking ownership, and communicating with other team members (who work on-site & virtually).

 

 

Job Title: Concierge

We are seeking a highly motivated and customer-focused Concierge to join our team. The Concierge will be responsible for providing exceptional customer service to all members and guests, coordinating services and activities, and ensuring a memorable and enjoyable experience for everyone.

 

 

Key Responsibilities:

• Ensure that spaces are ready for the next guest and that entrances, lobby and restrooms remain clean and tidy at all times.

• Give tours to drop-in guests and take down detailed information for sales staff to follow up.

• Provide information about the shared workspace, its amenities, and other things in the area.

• Respond to inquiries and requests including: reservations for photo shoots, meetings, podcasts, and daily office and workspace rental.

• Greet and engage with members and guests to make them feel at home!

• Receive and distribute mail and packages, as well as prepare special outgoing mail services for members.

• Act as a liaison between members, guests, director and operations manager by listening to their needs, communicating in a timely fashion, and following up to be sure the task was accomplished.

• Anticipate members needs in order to accommodate them and provide an exceptional experience.

• Coordinate and arrange for various services, e.g. housekeeping, maintenance, special needs or arrangements for guests, and member activities.

• Maintain knowledge of internal events, specials and promotions, and new members.

• Maintain inventory of supplies, stock is rotated and priced properly, and items are ordered in advance.

• Perform other duties as assigned by management.

 

 

Qualifications:

• 1+ years of previous customer service and/or hospitality experience.

• Positive demeanor and superior written and verbal communication skills are essential.

• Service-oriented mindset and ability to connect with diverse backgrounds.

• Knowledge of basic office equipment including: printers, scanners, copiers, etc.

• Exemplify strong organizational skills and attention to detail.

• Competent working with Microsoft Office Suite including: Word, Outlook and Excel.

• Possess a positive attitude and team player.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Professional and fashion-forward appearance.

• Knowledge of local areas and attractions.

• Ability to work flexible hours including: evenings and weekends.

 

 

Salary:

This is an hourly position, starting at $15 per hour. Pay will be based on experience and qualifications.